Effective date: [to be set at publication]
Service: johannafarrimond.com/second-opinion
Scope of service. The Second Opinion provides a written predictive advisory brief based exclusively upon unverified, subjective workplace interaction accounts submitted by the Client.
Exclusion of regulated services. The Client explicitly acknowledges that the service, the Written Brief, and consultation sessions do not constitute:
No third-party contact. The Practitioner shall never contact, interview, or assess any third party referenced in the Client's accounts.
B2B qualification. The Client warrants that they are purchasing the service for business, professional or commercial purposes related to their trade, enterprise or employment.
Consumer withdrawal waiver (B2C exception). In the event the Client purchases as a consumer (consumidor under Decree-Law n.º 24/2014):
Use of aliases. The Client agrees to use generic aliases (for example "Person A", "Peer X") and job titles for all third parties across all intake forms and communications. The Client shall not submit real names, personal contact details, or home addresses of third parties.
Prohibition of sensitive data. The Client agrees not to submit special category data under Art. 9 GDPR regarding any person, including health status, medical history, trade union activity, political views or religious beliefs.
No AI analysis. Client submissions, intake accounts and written briefs are read and analysed manually by the Practitioner. No large language model or AI analysis service is used at any stage of producing the brief.
Unrecorded sessions. Live ninety-minute consultation sessions are real-time, unrecorded advisory dialogues.
Mutual recording prohibition. Live consultation sessions are not recorded by the Practitioner or the video platform, and recording by any party, whether by audio, video, screen capture or software tools, is strictly prohibited. The Written Brief and Graded Appendix delivered by the Practitioner constitute the sole final work product of the engagement.
Eligibility. If the primary forecast delivered in the Written Brief is evaluated and graded as Wrong by the Client in the 30-Day Check, the Client is entitled to one (1) second read at no additional charge.
Claim window. To claim a free second read, the Client must submit their request within thirty (30) calendar days of completing the 30-Day Check, ensuring source interaction data remains within its 90-day retention schedule.
Scope boundaries.
The Client acknowledges and agrees that the non-identifiable outcome count of their engagement, categorised strictly as Correct, Directionally Correct, Wrong, or Void, will contribute to the Practitioner's publicly published accuracy record. No names, dates, workplace contexts or case descriptions are ever published.
Probabilistic opinions. All assessments and predictions in the Written Brief represent subjective professional analysis and probabilistic models, not guaranteed facts or outcomes. The Client retains sole responsibility for any workplace actions, decisions or communications taken following the service.
Liability cap (Art. 809.º Civil Code). To the maximum extent permitted under Article 809.º of the Portuguese Civil Code (Código Civil), the Practitioner's total aggregate liability for simple negligence (culpa leve) arising out of or related to the service shall be strictly limited to the total fee paid by the Client for the engagement.
Statutory misconduct. Nothing in these Terms excludes or limits liability for intentional misconduct (dolo) or gross negligence (culpa grave) as mandated by Portuguese civil law.
These Terms and all service engagements are governed exclusively by the laws of Portugal. Any dispute arising out of or in connection with the service shall be submitted to the exclusive jurisdiction of the Courts of the Judicial District of Lisbon (Tribunais da Comarca de Lisboa), Portugal.