Scope of service. The Single Issue provides a written predictive advisory brief based exclusively upon unverified, subjective workplace interaction accounts submitted by the Client.
Scope limitation. The Service evaluates working partnerships and professional interactions only. Where the counterpart is a family member or relative, the scope of the Service is strictly limited to the commercial or business partnership between the parties. Non-commercial family, marital, domestic, or estate disputes are strictly out of scope and will be declined.
Exclusions and void triggers. The Service strictly excludes any matters involving:
If any of the above exclusions are triggered, work stops immediately. If the Written Advisory Brief has not yet been delivered, the fee is returned in full. If the brief has already been delivered, the fee stands and the forecast is recorded as Void.
Exclusion of regulated services. The Client explicitly acknowledges that the service, the Written Brief, and consultation sessions do not constitute:
No third-party contact. The Practitioner shall never contact, interview, or assess any third party referenced in the Client's accounts.
No legal privilege. The Practitioner is not a lawyer. What the Client sends and what the Practitioner sends, including the Client’s written account and the Written Advisory Brief, is not protected by legal privilege and could be demanded in a dispute.
B2B qualification. The Client warrants that they are purchasing the service for business, professional or commercial purposes related to their trade, enterprise or employment.
Consumer withdrawal waiver (B2C exception). In the event the Client purchases as a consumer (consumidor under Decree-Law n.º 24/2014):
Fee execution. Delivery of the Written Advisory Brief constitutes full contractual performance (execução integral do serviço). The fee is earned on delivery and is not returned thereafter, whatever the recorded outcome and whether or not the Client makes the agreed ask, without prejudice to statutory rights regarding material service non-performance.
Use of aliases. The Client agrees to use generic aliases (for example "Person A", "Peer X") and job titles for all third parties across all intake forms and communications. The Client shall not submit real names, personal contact details, or home addresses of third parties.
Prohibition of sensitive data. The Client agrees not to submit special category data under Art. 9 GDPR regarding any person, including health status, medical history, trade union activity, political views or religious beliefs.
Unrecorded sessions. Live consultation sessions are real-time, unrecorded advisory dialogues of approximately forty-five minutes. Where the Practitioner determines, in their sole professional discretion, that a single session is insufficient to accurately support the required analytical forecast, the Practitioner may request one further session of approximately forty-five minutes at no additional charge. Any such further session serves strictly as an internal verification mechanism, is offered exclusively at the Practitioner's discretion, and does not constitute a Client entitlement, bundled remedy, or contractual obligation.
Mutual recording prohibition. Live consultation sessions are not recorded by the Practitioner or the video platform, and recording by any party, whether by audio, video, screen capture or software tools, is strictly prohibited. The Written Brief and Graded Appendix delivered by the Practitioner constitute the sole final work product of the engagement.
Eligibility. If the primary forecast delivered in the Written Brief is evaluated and graded as a Miss by the Client in the Check, the Client is entitled to one (1) second read at no additional charge.
Commencement. The observation window commences on the date the Written Brief is delivered to the Client, with key observation dates fixed within the document.
Definition of an occasion and grading. An occasion counts only if the event occurred, its specified condition was met, and the Client made the agreed ask exactly as written. A forecast is gradeable if at least three occasions count. If the specified response occurs at least the number of times forecast, the result is recorded as a Hit. If it occurs fewer times, the result is recorded as a Miss. No intermediate or third grading classifications apply.
Ungraded forecasts and new windows. Where a forecast is Not Graded, the Client may claim one further, separate observation window of equal length at no charge, provided the Client returned the grading count and their calendar continues to meet the minimum acceptance criteria for occasions. The new window’s dates are fixed prior to commencement, the original forecast remains strictly unaltered, no counts carry over, and the first window remains permanently recorded as Not Graded. If the forecast is Not Graded because the Client did not return the count, or if the calendar can no longer accommodate the required occasions, the case closes immediately, with no further window and no second read.
Claim window. To claim a free second read, the Client must submit their request within thirty (30) calendar days of completing the Check, ensuring source interaction data remains within the retention schedule set out in the Privacy Notice.
Scope boundaries.
Any live consultation session provided alongside a second read is strictly at the Practitioner’s discretion and provided at no additional charge.
Engagement boundary. The conclusion of the second read’s observation window terminates the engagement absolutely. Whether the result is a Hit, Miss, Not Graded, or Void, no further windows, reads, or briefs will be provided.
The Client acknowledges and agrees that the non-identifiable outcome count of their engagement will contribute to the Practitioner’s publicly published accuracy record.
Each forecast is recorded as exactly one of Hit, Miss, Not Graded, or Void. Hit and Miss are grades. Not Graded and Void are not grades. All four contribute to the published record.
Publication standard. The record is published quarterly, in randomised date order, with at least three new rows per update. For each case, the Practitioner publishes the outcome and raw figures. For a Not Graded outcome only, a categorical reason drawn from a fixed list is also published. No dates, sectors, roles, locations, or verbatim phrasing from any ask or forecast are ever published.
Judgments that may prove wrong. All assessments and predictions in the Written Brief represent subjective professional analysis and judgments that may prove wrong, not guaranteed facts or outcomes. The Client retains sole responsibility for any workplace actions, decisions or communications taken following the service.
Liability cap (Art. 809.º Civil Code). To the maximum extent permitted under Article 809.º of the Portuguese Civil Code (Código Civil), the Practitioner's total aggregate liability for simple negligence (culpa leve) arising out of or related to the service shall be strictly limited to the total fee paid by the Client for the engagement.
Statutory misconduct. Nothing in these Terms excludes or limits liability for intentional misconduct (dolo) or gross negligence (culpa grave) as mandated by Portuguese civil law.
These Terms and all service engagements are governed exclusively by the laws of Portugal. Any dispute arising out of or in connection with the service shall be submitted to the exclusive jurisdiction of the Courts of the Judicial District of Coimbra, Portugal.